Customer Queries
What is the shipping time?
We would ask that our clients allow 3-10 business days for the item to arrive to their home from the time that they receive the shipment confirmation email.
Shipping time may vary for all orders shipped outside of the United States. It is recommended to provide a phone number during checkout in order to avoid any delays should our carriers encounter any issues during delivery or customs clearance.
How do you sharpen the knives?
We recommend that customers invest in Kamikoto’s Toishi Sharpening Whetstone to keep high-quality knives sharp and ready to cut. The Toishi Sharpening Whetstone sits on a beautiful wooden bamboo stand and features two sides – one with a coarse grit to grind away any roughness, and the other with a fine grit that sharpens and polishes the edge. The finer the grit, the finer the edge on your knife. The sturdy wooden stand holds the whetstone safely in place so you can concentrate on gaining the sharpest edge possible.
Click here to see full set of instructions.
What payment methods do you accept?
We currently accept Mastercard, Visa, American Express and Amazon Pay.
When will my knives be shipped?
We allow 24 hours after a client places an order before the order is processed and shipped. Clients have 24 hours to notify our team regarding any changes they wish to make to their order. Once an order is shipped we can no longer cancel or modify the order.
All pre–order products will be shipped by the designated pre-order date.
Do you have knives made for left-handed users?
At the moment we only offer knives for right-handed users. However, we are looking into an option for our left-handed clients.
Do the lengths stated in the description refer to the full knife or just the blade?
The dimensions on the product page refer to the length of the blade only.
Are the knives dishwasher safe?
Do not place high-quality knives in the dishwasher. This is because knives and cutlery rub against each other or against other objects during the wash cycle – this can leave scratches, damage the blade or damage the plastic finish on the cutlery basket.
