Refund policy

This policy applies only to orders purchased through kamikoto.com website. Purchases made at retail locations or on other websites adhere to the policies of those stores and websites and must be handled through them.

RETURNS AND REFUNDS

EU

Kamikoto wants you to be delighted with your new purchase. If you are not satisfied with an item and need to return it, we are here to help. Please contact us at support@kamikoto.com.

Please allow up to 2-3 days for us to process your request. We will provide you with further instructions on how to return your item(s). We will refund the amount to the credit card used for the purchase.

You have 14 days from the time you receive your item(s) to initiate a return. Returns will apply only to items in their original packaging, in new condition and with proof of purchase.

US and Rest of the World

Kamikoto strives to ensure customers are delighted with their new purchase. Any knife we determine to be defective will be replaced solely at Kamikoto’s discretion. For made-to-order knives, Kamikoto will guarantee an exchange if the knives are proven to be defective or damaged on arrival, however no refunds will be made. For damaged knives, customers are required to provide proof of damage. Once proven, Kamikoto will cover the costs of return shipment of the damaged knife, and the costs of shipping the replacement knife to the customer. No other warranties are implied or expressed other than what is specifically stated here.

For knives purchased at full-price, Kamikoto will guarantee an exchange, or offer a full-refund. We will provide you with further instructions on how to return your item(s). Kamikoto will refund the amount to the credit card used for the purchase.

You have 14 days from the time you receive your item(s) to initiate a return. Returns will apply only to items in their original packaging, in new condition and with proof of purchase.

ORDER MODIFICATIONS

When you place an order on kamikoto.com, we act quickly to process your order right away. If you would like to change an item or change your shipping address, contact us as soon as possible at support@kamikoto.com.

If you would like the add new items to your order please place a new order at kamikoto.com.

PAYMENT METHODS

We accept Visa, MasterCard and American Express payments from customers worldwide. All forms of payments will be protected by our secure checkout. Your information will never be shared or sold to a third-party site.   

SHIPPING

Free shipping worldwide only for newly placed orders. An international (Non-US) fee of up to $45 may apply for small orders.

Shipping fees to return an item to Kamikoto for a refund or exchange must be paid by the customer.